03 April 2015

FAQ

GENERAL

Noiseash, so what is, and what is next?
Can I use the Kontakt player engine for Noiseash's Kontakt libraries?
I haven’t received my update yet!
I’m a student, can I get a discount?
I just missed that sale, can I still get a special offer?
Which product is best suited for me?
How do I get in touch with you?

 

 

PURCASING

How will I purchase the library? After adding the product(s) to the chart, go to the checkout page. After filling the information truely and clicking “Agree to Terms and Conditions” and purchasing, firstly you’ll go to the payment page, secondly you will return the site and there will be a Download Link for the library. You can download the product via your web browser. The download time depends on your internet connection speed.

Do I need the full retail version of Kontakt for opening this libraries? Where can I purchase the full retail version of Kontakt? Yes you need the full retail version of Kontakt for using this libraries. Each product can have different Kontakt version requirement. You can see the Kontakt version of your library on it’s own product page at SPEC. tab. You can purchase Kontakt at: HERE

I am trying to add multiple items to the cart – but they don’t show up? We recommend you use the latest version of Firefox/Mozilla, or Google Chrome which will give you to optimal shopping experience. Unfortunately some versions of Safari and Internet explorer are having issues remembering items in the cart.

So how does it all work? I add products to my cart, then what? It’s pretty simple. Our sample libraries come in easily downloadable packages. You surf around on this website. You find an instrument or two you like. You click the ‘add to cart‘ button. You pay via secure transfer (PayPal and/or credit card processor) and we provide download links to you.

We are hosted on some pretty cloud server system, so you should be getting your download at a minimum of 500k pr. sec – depending on your connection. For security, we limit the number of download attempts and time period that the links are active. However, if you have any trouble successfully downloading any or all of the data, just let us know and we’ll refresh the links for you. All download links are generated randomly and will be valid for approximately 24 hours.

We do strongly recommend that you use a high-speed Internet connection when downloading our libraries, as these libraries are often very large in size. We also cannot guarantee that the same download links will be available in 24 hours. If you don’t download your produc(s) within 24 hours, you’ll probably going to need new download links. Send us an email to support@noiseash.com if you’re having any trouble downloading your library. We can always refresh your download links or manually set you up with temporary personalised hard links on our back-up servers as needed.

Just let us know if you have any difficulty and we’ll do whatever it takes to get your libraries to you quickly as possible. We recommend using latest version of your browser of choice, which generally produces the fastest and most reliable download results.

I bought the library for a friend/family member Please email us before downloading your product(s), as all downloads are watermarked solely for the purchaser. Upon your request we can change the name licensed to the product(s).

Do you offer refunds? We unfortunately cannot refund products that have been downloaded, for multiple reasons. Our watermarking system generates unique serial/license numbers per download and would make a resale impossible. Furthermore there is no way to prevent unauthorized re-use once it’s been downloaded.

Why is my download not working? Noiseash Support Team has different solutions for this problem and it is our commitment to ensure your download goes through as soon as possible. But there is a few things you can do to help us:

Please download latest version of Firefox by clicking here (Internet Explorer and Safari can cause download issues)
Please do not use any “download manager” type of software, since it generally tends to confuse the downloads.
Please ensure that your connection is stable and the problems are not created by your home setup. We recommend testing your speed by clicking here and reset your router to ensure you are on a stable connection.
Please contact your ISP if your connection seems to be impacted.
Please contact Noiseash Support Team support@noiseash.com – if your download links have run out of time/attempts and we will send you new ones within approx. 6-8 hours.
If you follow these recommendations and your download problem still persists – then we go to plan 2:

Please contact Noiseash Support Team and describe the download problem in detail.
Noiseash Support Team will set you up with our alternative backup server and ensure you get the product ASAP. We haven’t had one customer who didn’t receive their product, so trust us on this one. It may not be much of a comfort, but imagine that all this was done with snail-mail instead of download. It would take 3-5 business days instead of 3-5 hours of waiting.Please notice that Noiseash is using one of the biggest and most reliable file storage systems in the world hosted by Amazon. The system is always running, however a variety of complications can result in unexpected download issues (ex. ISP issues, gateway connections, malfunctioning hubs, nodes etc), but server system is working 99.999% of the time, so its highly unlikely its a server related issue.
Do you store my credit card information? No. We never see your credit card information, since it is all handled by PayPal and External Credit Card Processor.

What types of payment do you accept? Anything that PayPal allows, including VISA, MasterCard, American Express, Discover and of course PayPal.
DOWNLOAD & INSTALLATION

Can I install this library on an offline computer? Yes, just download and install the library on a machine that has an Internet connection. Then copy the entire completed library directory to the new computer. You can also move the downloaded rar and/or zip files to the other computer and install them there, following the manual installation instructions included in the pdf manual for each library.

In cases where the library uses a custom UI installer program to install the UI images, you’ll need to run the included UI installer app on the offline machine.
My download seems broken. You may have experienced a corrupt download due to brief loss of internet signal. A fresh download is likely your best option. If in doubt please get in touch.

How do I un package the library? We recommend Winrar to un package the libraries.

When I load the library into Kontakt I get a “Samples Missing” error, what can I do? If this is solved when you browse for the folder or files, you can save the patch and it will remember where the proper location is.

How can I access my Noiseash library in Kontakt? Please use the normal Kontakt Browser (upper left) and find the .nki files through it (depending on where you have placed the folder on your hard drive). The advantage of making our libraries open-format instruments is that you have direct access and the ability to edit or manipulate the .wav files, which can be very important to a majority of users. Another popular workflow method is to use Kontakts “Quick – Load” feature. This allows you to quickly recall your favourite patches by simply right clicking anywhere within the Kontakt workspace.

Kontakt can’t find samples/wallpapers. What can I do? If you’ve checked to make sure that the .rar file downloaded and extracted fully, then it could just be an error in the expected sample path in the .nki file. To fix this, you can use the “Batch Resave” function in Kontakt to automatically correct the file paths so that you never see that error again. Here’s how to do a batch resave of a Kontakt library.

Go to the File menu at the top of Kontakt. At the bottom of the drop down list that appears when you click on it, you’ll see “Batch Resave” as the last option on the list. Press that and then when the browser window pops open, navigate to the main folder of the instrument you’re having trouble with and press OK. It will scan the .nki files in the library to see if any samples are missing or have been moved. Then, when it asks you where the missing samples are after a few minutes, just navigate back to the same main library folder and press OK again. It will take over from there and resave all of the .nki files with the new proper file paths.

This is a useful trick to know if you ever move Kontakt libraries around or ever see that error with any library. Most of the time, Kontakt just needs to re-search for the proper file paths to the samples and then resave those paths into the .nkis so that it remembers where to look from then on.
Why does it say “Demo” when I load my Noiseash library into Kontakt? The reason you get “Demo” is because you are using the free player version of Kontakt, which we don’t support. All our products require the full retail version of Kontakt to work.

However, if you are already using the full version of Kontakt, the “Demo”-mode means Kontakt has de-authorized itself due to a registry read/write conflict and reverted to “Player” mode. Below is a short (but thorough) explanation of how to re-authorize your full version of Kontakt.

Try logging out of your computer and logging back in as full system administrator with full permissions and all account restrictions turned completely off. That is essential in some cases to allow Kontakt to read/write to your system registry.
Make sure you have the full version of Kontakt. If you don’t, you can update it through the NI Service Center and follow the update/installation process it leads you through.
Then make sure that all instances of Kontakt or your host sequencer are closed.
Next, run Kontakt in stand-alone mode and press the help button at the top of Kontakt. From the drop-down menu, choose Launch Service Center. That will launch the NI Service Center window and allow you to enter your serial code and activate Kontakt. Most likely, you’ll already see your Kontakt serial number entered under the Activation tab if you already fully activated Kontakt when you first installed it. Just press the Activate button at the bottom. Then close the Service Center, close Kontakt and then restart it again.
The Patch is corrupt and cannot be loaded (unknown), what can I do? That means you need the latest version of Kontakt to load the instrument. Try to go to NI service center and upgrade to the latest version of Kontakt, which should resolve this issue.

I can’t see the library in the Library viewer and Kontakt says it can’t load this library when I press the “Add Library” button. All of our libraries are standard open-format Kontakt library, so you can only load and browse its contents by using the normal “Files” and “Database” views in the Kontakt browser. You can also use the “File” menu button at the top of Kontakt. The “Libraries” tab in the Kontakt browser is only designed for locked “Powered-By-Kontakt” Player libraries. That is a design limitation that Native Instruments decided on in Kontakt.

The “Add Library” feature of Kontakt was designed to work exclusively for “Powered by Kontakt” player libraries. That’s just the way Native Instruments designed Kontakt. You can still quickly browse and load the Liberis Instruments folder using the “Files” tab or by adding it to the “Database” tab in the Kontakt browser.

The advantage in making our libraries open-format instruments is that you have direct access and ability to edit or manipulate the .wavs, which is very important to a lot of users. You also don’t need a serial number or use “Add Library” to install it. It’s ready to go as soon as you install it and you can use it on any number of computers you own simultaneously.

LICENSING

I am a part of a music production company. Can we share a single license between multiple composers? The long answer is: “No”, however we do offer group discounts to music production houses and educational institutions. Please contact us at info@noiseash.com with your specific request and needs.

I would like to publish, distribute or resell your products. What’s the deal? We are open to discussing publishing deals, however we do require detailed marketing plans and marketing budgets for all virtual distribution partners – meaning numbers and financials. Please contact us info@noiseash.com if you are interested in representing- and investing into marketing, publishing and distribution for NOISEASH.